RETURNS AND REFUNDS

Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code).

 
Right of withdrawal

You have the right to withdraw from the contract, without giving reasons, within 14 days.

The withdrawal period expires after 14 days from the day you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you are required to inform us:

Administrative headquarters

IAF NETWORK S.p.A.

VIA FLERO 46 SOUTH TOWER

25125 BRESCIA ITALY

VAT 02424060982

email: info@yamamotonutrition.com

of your decision to withdraw from this contract by an explicit statement (e.g., by e-mail to info@yamamotonutrition.com). You may use the attached model withdrawal form for this purpose (download form), but it is not mandatory.

It can also electronically send any other explicit statement to info@yamamotonutrition.com

The notice must specify the items you intend to return and whether you want a replacement or refund.

Should you choose said option, we will promptly send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g., by e-mail).
 To comply with the withdrawal period, it is sufficient for you to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period
 The Right of Withdrawal does not apply to users who are not purchasing as consumers (retailers).

Effects of withdrawal

If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (except for additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw from this contract.

Such refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed to other means of refund; in any case, you will not incur any costs as a consequence of such a refund.

Refunds may be suspended until receipt of the goods or until the consumer demonstrates that he or she has returned the goods, whichever is earlier.

If the consumer has received the contracted goods, he/she is requested to return the goods to us

Logistics Headquarters

IAF NETWORK S.p.A.

MARCO POLO AVENUE 3

25030 COCCAGLIO (BS) ITALY

VAT 02424060982

email: info@yamamotonutrition.com

without undue delay and in any case within 14 days from the day you notify us of your withdrawal from this contract. The deadline is met if you return the goods before the expiration of the 14-day period.

You will be responsible for the direct cost of returning the goods.

You are responsible only for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics, and operation of the goods.

Exclusions

According to Article 59 of the Consumer Code (Legislative Decree No. 206 of September 6, 2005), withdrawal is excluded for the following items:

- custom-made, personalized goods

- Goods that are likely to deteriorate or expire quickly, such as organic food with a short shelf life or products sold on offer for short shelf life

- Perishable goods if opened from their original packaging, and where applicable the warranty seal has been removed

According to Article 47 of the Consumer Code (as amended by Article 1, c. 1, Legislative Decree No. 21 of February 21, 2014, effective June 13, 2014.), withdrawal is also excluded for the following items:

- complimentary products

- drugs, homeopathic medicines and medical devices